Legal & Compliance
Effective date: March 30, 2026
Privacy Policy
This Privacy Policy explains how Zennex Pharma collects, uses, stores, and protects business information submitted through our catalog, quotation, contact, and invoice-related workflows.
Quick summary
We collect business contact and inquiry information to respond to RFQs and manage commercial operations.
We use trusted infrastructure providers for hosting, authentication, database storage, and transactional communications.
We do not sell submitted business inquiry data.
Users may contact us to request corrections or inquire about stored commercial records.
Section 1
Scope of this policy
This policy applies to information collected through the public website, RFQ forms, contact forms, and related operational workflows used to review inquiries, prepare quotations, issue invoices, and maintain ongoing business correspondence.
Section 2
Information we collect
We may collect company name, contact name, job title, business email, phone number, country, requested category, requested products, quantity or volume details, urgency level, uploaded specifications, technical notes, and internal status records associated with your inquiry.
Section 3
How we use your information
Submitted information is used to evaluate sourcing requests, respond to RFQs, prepare quotations, issue invoices, coordinate follow-up, maintain internal sales workflows, and support customer service, compliance review, and operational reporting.
Section 4
Lawful business basis
In a B2B context, we process submitted information to take requested pre-contractual steps, support legitimate business operations, fulfill commercial communication, and maintain records relevant to quotation, billing, and supply coordination.
Section 5
Sharing with service providers
We may share data with trusted service providers that help us operate the platform, including hosting, database infrastructure, authentication, analytics, email delivery, and internal workflow support. These providers are used only to support legitimate platform and business operations.
Section 6
Retention of records
Inquiry, quotation, and invoice records may be retained for customer support, sales continuity, legal compliance, fraud prevention, operational reporting, and documentation of commercial communications. Retention periods may vary depending on the nature of the request and any resulting business relationship.
Section 7
Cookies and analytics
Essential cookies may be used for secure site functionality, session continuity, and platform reliability. Optional analytics cookies may be used to understand site usage and improve user experience. Preferences can be managed through the cookie banner shown on the website.
Section 8
Security measures
We use reasonable administrative, technical, and organizational measures to help protect stored business information against unauthorized access, misuse, disclosure, or loss. No internet-based system can be guaranteed completely secure, but we aim to apply appropriate safeguards for the nature of the data processed.
Section 9
Your rights and requests
Depending on your location and applicable law, you may request access to business information we hold about you, ask us to correct inaccurate records, or inquire about deletion where appropriate. Some records may need to be retained for contractual, legal, accounting, or operational reasons.
Section 10
Contact for privacy inquiries
Questions about this Privacy Policy or requests relating to submitted data may be sent to our commercial support team using the contact details provided on this website.
Questions about these policies?
If you need clarification about how inquiry data is handled, how catalog information should be interpreted, or how commercial records such as quotations and invoices are managed, please contact the Zennex Pharma team.